Temporary Hotline Representative

Posting Date08/28/26Application DeadlineOpen Until FilledPay RangePay for this position is $18 hourly.This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. This is a temporary positionsupporting the November General Election with an anticipated start date in October.Job TypeElection Workers (Seasonal)DepartmentElectionsAbout the PositionIt's election season, and we need your help! Calling all Customer Service professionals!As a Temporary Hotline Representative, you will take inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters. You are responsible for creating a detailed ticket of each call, providing troubleshooting assistance, ordering supplies, and dispatching help to the Vote Center when needed.Apply Today! Temporary Election Workers who meet eligibility requirements can earn a $1,250 One-Time Retention Incentive. Don't miss your opportunity to qualify!About UsMaricopa County Elections serves over 2.5 million registered voters as they exercise their right to make informed decisions regarding the selection of local and national leaders and ballot measures. We believe in teamwork, creating a vibrant, exciting work environment, and pursuing opportunities to make a positive impact in the communities that make up the 4th largest and fastest-growing County in the United States! Our work supports elections in cities, towns, school districts, and special districts, and we look forward to welcoming you to our team!Proud To OfferWork with a greater purposeOpportunities for growth and development within Maricopa CountyWant to learn more about the County's Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZWe RequireThis position requires a high school diploma or GED.Other RequirementsMust be a registered voter or have the ability to become a registered voter in the State of Arizona by the time of hireMust pass an applicable background screeningMust demonstrate strong professional skills with internal and external stakeholders (written, telephone, and verbal)Must be able to work overtime as necessaryWe Also ValueOne or more years of poll worker experienceOne or more years of general office experienceOne or more years of moderate computer use experienceOne or more years of election experienceOne or more years of customer service experienceOne or more years of experience working with multi-line telephonesBilingual in English and Spanish is a plus, but not necessaryJob ContributionsTakes inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside VotersCreates tickets detailing the call and what transpiredProvides troubleshooting over the phone, placing tickets for order supplies, or dispatching help to the Vote CenterAssists other divisions of Elections with their daily functions and activities, along with other job duties as assignedWorking ConditionsFull-time/Temporary/Overtime/Holiday hours are mandatory during the election cycleRequires the ability to sit for extended periods, the use of upper extremity repetitive motion, the ability to review small fonts on hard copy or computer screen, the ability to manage a high volume of work with constant distractions and a large volume of inbound and outbound calls, the ability to lift floor-to-shoulder and shoulder-to-waist up to 25 pounds, and carry it for 100 feetMust demonstrate the ability to multitask in a high-volume and time-critical work environmentMust not engage in any political discussionRequires the use of the Fresh Service Ticketing System and Microsoft Office products.Selection ProcedureConsideration will only be given to candidates who submit online applicationsCandidates will be contacted primarily through email and their Workday online application profileMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitiveMaricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact to initiate the interactive process.Apply Now!