Retail Support Specialist: Customer Care & Tech Help

Posted yesterday

dsiNewport News (VA)

Customer Service Representatives All Other Telecommunications

SENIORITY

Mid

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About the role

DSI is seeking a Retail Support Specialist to deliver hands-on frontline support to AT&T customers inside national retail environments. You will engage with customers and retail partners to resolve account, billing, device, and service concerns in a fast-paced setting. Responsibilities include troubleshooting devices and network issues, providing professional support, and coordinating with cross-functional teams to ensure a best-in-class customer experience.

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