Product Support Representative (PSR)

Posted 9 days ago

hifyveWest Palm Beach (FL)

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Industrial Machinery and Equipment Merchant Wholesalers

SENIORITY

Junior

SALARY

$70,000/year

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About the role

Product Support Representative (PSR) HiFyve is hiring a Product Support Representative (PSR) in West Palm Beach, FL

Salary: $40,000 $70,000/year (Base + Commission potential)

Shift: Full-Time

Location: West Palm Beach, FL

Benefits: Full benefits package, 401(k), PTO, paid training, career advancement opportunities

Position Overview: We are seeking a Product Support Representative (PSR) to support customers across an assigned territory by growing parts and service revenue while building long-term customer relationships. This role focuses on identifying service and parts opportunities, conducting equipment inspections, and providing solutions that improve equipment uptime and performance. The PSR will work closely with service, parts, and sales teams to ensure customers receive exceptional support while promoting parts, service programs, and maintenance solutions across a wide range of heavy equipment brands.

Key Responsibilities:

Identify and develop parts and service sales opportunities within assigned territory
Promote and sell maintenance services, consumables, undercarriage, and repair solutions
Prepare and present parts and service quotations for customers
Conduct routine machine inspections and 50-point equipment walk-around evaluations
Perform after-sales follow-up visits with customers
Review and present equipment monitoring reports and warranty documentation
Promote electronic parts ordering and other product support programs
Maintain detailed customer records including machine population and contacts in CRMTrack and submit daily call reports and activity updates
Collaborate with sales, parts, and service teams to deliver full customer support
Support marketing programs related to new equipment, used equipment, and all-makes service opportunities
If you are interested, please apply!

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