CSR - Coordinator (Client Support Rep)

Client Support CoordinatorWe are seeking a Client Support Coordinator to serve as the central point of communication and administrative coordination for our clients and internal teams. This role is well suited for someone who takes pride in accurate documentation, consistent follow-through, and delivering steady, high-quality service across a high volume of client interactions. The Coordinator helps ensure client requests are captured, processed, and resolved efficiently while representing the company professionally in every communication. This role is fully cross-trained with the Client Support Dispatcher and provides coverage for dispatching functions when the Dispatcher is unavailable.Core ResponsibilitiesServe as the primary point of contact for client inquiries received through phone, email, and the support inboxDocument client interactions, service requests, and job details accurately and completely within the CRMManage client communications and ensure timely follow-up in accordance with LSI's RCF Communication Process (Reach Out First, Communicate Throughout, Follow Up for Satisfaction)Generate reports, maintain records, and support CRM data integrity across departmentsSupport alarm account administration, monitoring center coordination, audits, and data entryCoordinate equipment ordering, shipping, receiving, and staging activitiesAssist Operations, Sales, Accounting, and Leadership with administrative and coordination tasksSupport technicians with job documentation, part requests, and administrative follow-upMaintain accurate client records, contract information, and account detailsCommunicate clearly with clients and internal teams regarding job status, updates, and next stepsFollow all company policies, communication standards, and documentation requirementsProvide backup coverage for scheduling and dispatching functions when the Dispatcher is unavailableRequired Skills & AbilitiesStrong organizational and administrative skills with high attention to detailExcellent verbal and written communication with a professional customer-facing presenceAbility to follow established procedures, documentation standards, and communication protocolsAbility to manage multiple tasks and priorities without losing accuracyComfortable working within structured processes and repeatable workflowsCRM proficiency and strong Microsoft Office skillsTechnical aptitude and willingness to learn security and low-voltage systemsDependable follow-through and consistent attention to accuracy and qualityAbility to work independently while coordinating effectively with internal teamsOther Requirements2+ years of experience in customer service, client support, administration, or coordination preferredSecurity, construction, or field service industry experience is a plusMust pass a background checkAbility to work a full-time in-office schedule with reliable attendanceAbility to sit, stand, and work at a computer for extended periodsAbility to lift up to 25 lbs as needed for office and equipment support tasksCross-training in dispatching and scheduling functions is requiredThis is an in-office position, no remote workMust be available Monday thru Friday during business hours (7:30am - 3:30pm) with no restrictions