Customer Service Agent

Posted yesterday

mettelSalt Lake City (UT)

Customer Service Representatives Agents for Wireless Telecommunications Services

SENIORITY

Junior

SALARY

$20.00 per hour

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About the role

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations team.

Role and Responsibilities:

This role serves as a key point of contact for our customers, delivering high-quality support across wireline products and services. The ideal candidate will be proactive, solutions-driven, and committed to providing an exceptional client experience through both phone and email interactions.
Serve as the primary point of contact for customer inquiries via phone and email
Provide support for orders, service requests, and general account inquiries
Troubleshoot service-related issues and submit repair tickets as needed
Take ownership of customer concerns, driving resolution and escalating when appropriate
Deliver accurate product and service information, including features, terms, and capabilities
Process customer orders, forms, and service requests with accuracy and efficiency
Route inquiries to appropriate internal teams when necessary
Document all customer interactions in accordance with standard operating procedures
Identify trends in customer issues and communicate insights to management
Conduct follow-ups to ensure timely and satisfactory resolution
Participate in cross-functional projects aimed at improving processes and service delivery
Support additional operational tasks and responsibilities as assigned

Desired Skills and Experience:

Full time / In office - Salt Lake City, Utah
Bachelor's degree preferred
Minimum of 3 years of experience in customer service or account management
Experience within the telecommunications industry is a plus
Strong problem-solving and communication skills (written and verbal)
Ability to manage multiple priorities in a fast-paced environment

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project)*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $20 / hour. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. Keywords: #SaltLakeCity, Salt Lake City, #Customer Support, #CustomerService, CustomerService, Customer Service, #Client Experience, #CustomerService, #Wireline, Wireline, #Wireless, Wireless, #Technical Support, #Bachelors, Bachelors, Client Experience, Customer Service, Technical Support, Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, #Telecom, Telecom, #Telecommunications, Telecommunications, Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn, Telecommunication Jobs, #Telecommunication Jobs, Google, SimplyHiredMetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at www.mettel.net

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