About the role
Service Writer Service Writer We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service appointments, and creating work orders for our technicians.
Responsibilities:
Communicate with customers to understand their service needs Schedule service appointments and ensure timely completion of work Create work orders for technicians and ensure accuracy of information Communicate with technicians to ensure that they have all necessary information to complete the job Work closely with the service team to ensure that all work is completed on time and to the highest quality standards Provide estimates for service work and communicate with customers regarding pricing and timeframes Communicate with customers throughout the service process, keeping them informed of any changes or updates Provide exceptional customer service, ensuring that all customers are satisfied with their experience Handle customer complaints and issues in a professional and timely manner Follow up with customers to ensure that they are satisfied with the service they received Maintain accurate records of service work and customer interactions Collaborate with technicians and other team members to ensure efficient service operations Stay up-to-date on industry trends and new technologies Qualifications: Prior experience in a service writer or customer service role preferred Excellent communication and interpersonal skills Strong organizational and time management skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Proficient in Microsoft Office and other computer applications Valid driver's license Benefits: Company pays 100% of employee only health insurance 7 paid holidays 401K retirement plan with a company match up to 3% Company paid $15,000 life insurance policy Yearend bonus Weekly direct deposit pay No waiting period for paid time off Vision Dental Voluntary life insurance Short term disability Incentive program Some Saturdays will be required, occasional overtime should be expected. Must be able to pass pre-employment drug screen, MVR and background check. Come join the S&H Team today! Apply online. PId 1e 246230ad 6-9139
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