Remote Amazon Connect Engineer (AWS Contact Center)

Amazon Connect Engineer (Contract)5K C&T Services is hiring an experienced Amazon Connect Engineer to support one of our enterprise clients. This is a full-time contractor opportunity that may turn into a full-time role with the focus on designing and enhancing AWS-Connect contact center solutions.Job Title: Amazon Connect EngineerEmployment Type: Full-Time Contractor (1099)Compensation: Up to $70/hour depending on experience and qualifications.Location: Remote (U.S. Preferred)Company: 5K C&T Services, (Hiring on behalf of our client)About the Opportunity5K C&T Services is seeking an experienced Amazon Connect Engineer to join one of our enterprise clients as a full-time contractor. This role is ideal for a hands-on engineer with deep expertise in Amazon Connect, AWS cloud services, and modern contact center technologies.The successful candidate will design, develop, and optimize Amazon Connect solutions while integrating AWS services to deliver scalable, secure, and high-performing customer experience platforms. You will work closely with business stakeholders, architects, and development teams to enhance contact center capabilities and improve customer engagement.Key ResponsibilitiesDesign, develop, and maintain Amazon Connect contact flows and routing strategies.Configure queues, routing profiles, and user management within Amazon Connect.Analyze Contact Trace Records (CTR) to troubleshoot call flows and improve customer experiences.Customize the Amazon Connect Contact Control Panel (CCP) using the Amazon Connect Streams API.Develop serverless applications using AWS Lambda and integrate services through API Gateway.Design and support integrations with enterprise applications using REST APIs.Build scalable cloud-native solutions utilizing AWS services and event-driven architecture.Monitor application performance using Amazon CloudWatch and implement proactive monitoring.Develop custom agent desktop enhancements using modern JavaScript frameworks.Create reporting dashboards and analytics using Amazon Connect reporting tools and business intelligence platforms.Collaborate with cross-functional teams including architects, developers, QA engineers, and business stakeholders.Recommend best practices for security, scalability, automation, and performance optimization.Required QualificationsAmazon Connect5–6 years of hands-on experience with Amazon Connect.Strong experience designing and building:Contact FlowsRouting StrategiesQueue ManagementContact Trace Record (CTR) AnalysisExperience customizing the Contact Control Panel (CCP) using Amazon Connect Streams API.AWS CloudStrong working knowledge of:AWS LambdaAPI GatewayDynamoDBAmazon RDSAmazon S3Amazon CloudWatchServerless architectureEvent-driven application designProgramming & IntegrationStrong JavaScript and Node.js development experience.Python experience preferred.Experience developing and consuming REST APIs.Strong SQL and NoSQL database experience.Experience integrating cloud applications with enterprise systems.Reporting & AnalyticsExperience with:Amazon Connect reportingAmazon QuickSightMicrosoft Power BITableauContact center KPIs and operational analyticsFront-End DevelopmentExperience with one or more:ReactAngularSimilar JavaScript frameworksAdditional experience with:Custom agent desktop developmentUser interface designAccessibility and usability best practicesContact Center ExperienceExperience with one or more enterprise contact center platforms:GenesysCisco UCCE/UCCXNICEAvayaFive9Strong understanding of:IVR designAutomatic Call Distribution (ACD)Workforce Management (WFM)Omnichannel customer engagement (Voice, Chat, Email)Preferred QualificationsAWS Certified Solutions ArchitectAWS Certified DeveloperAdditional AWS certifications are a plus.Experience supporting enterprise-scale cloud contact center implementations.Strong analytical and troubleshooting skills.Excellent communication and collaboration abilities.Why Join This Opportunity?Work with a leading enterprise client.Competitive contractor compensation.Fully remote work environment.Opportunity to work with modern AWS technologies and enterprise contact center platforms.Long-term project with a collaborative engineering team.About 5K C&T Services5K C&T Services is a specialized consulting and talent solutions firm focused on Customer Experience (CX), Cloud, AI, Digital Transformation, and Enterprise Technology. We partner with organizations to provide highly skilled technology professionals who help deliver strategic business outcomes.