Service Advisor
cavalier mazdaMount Airy (MD)
About the role
Ford Service Advisor WantedAre you a customer-focused Service Advisor looking for a dealership where you can earn a great living without feeling like you're working in a corporate machine? We want to meet you. We're a growing Ford dealership that believes you shouldn't have to choose between opportunity and a great place to work. We're growing our service business while holding onto the small-town values and personal customer relationships that have helped make us successful. Our customers aren't numbers, and our employees aren't either.
What We're Looking For:
- We're looking for a Service Advisor who understands that the job is about more than writing repair orders.
- It's about earning the customer's trust.
- The right person will be able to listen to customers, clearly communicate their vehicle's needs, recommend appropriate maintenance and repairs, and keep customers informed throughout the entire service experience.
- You'll be successful here if you:
- Genuinely enjoy working with people
- Deliver an excellent customer experience
- Communicate clearly and consistently
- Are comfortable recommending needed maintenance and repairs
- Can manage multiple customers and repair orders at once
- Work well with technicians, parts personnel, and management
- Follow through on commitments
- Take ownership when something doesn't go as planned
- Want to continuously improve and grow
What We Offer:
We want talented people to build careers with us, not simply fill positions.
We offer:
- Competitive pay with strong earning potential
- Growing service department and customer base
- Ford training and development opportunities
- Opportunities for advancement
- Established customer base
- Supportive management team
- Team-oriented work environment
Benefits package:
- Employee discounts
- A dealership where great performance is recognized
- We're Looking for Advisors — Not Order TakersOur best Service Advisors don't pressure customers into buying things they don't need.
- They ask questions, identify needs, educate customers, make professional recommendations, and allow the customer to make an informed decision.
- That's how we build long-term relationships—and that's the kind of Service Advisor we're looking for.
- Big Opportunities. Small-Town Values.
- If you're tired of feeling like just another number at a large dealership group and want an opportunity where your performance matters, your customers know your name, and there's room to grow, this could be the right fit.
- Come grow with us and help us build the kind of service department customers actually want to come back to.
- Apply TodayWe'd love to talk with you about your future with our Ford Service Team.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.