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We are seeking a Google Contact Center AI (CCAI) Developer / Technical Lead to design, build, optimize, and operate enterprise-grade virtual agent and agent assist solutions. Lead NLU tuning and optimization efforts across production bots:. This role goes beyond initial bot development and focuses h
As a Lead, Customer Strategy Analytics & Applied AI, you'll be a senior contributor who drives analytics and strategy end-to-end for the CS org. This role will be at the center of designing our strategy using a data-backed approach, and leading the follow-through. This work directly drives our custo