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Reporting to the Sr. Manager of Channel Strategy & Customer Experience, the Business Operations Support Specialist serves as the primary point of contact for our critical business systems and applications affecting the day to day operations of the customer service team.. - Experience using Twilio nice to have. Collaborate with Product and IT teams to perform system maintenance, production incident problem management, identification of root cause, remediation of the problems and provide off hour support when required for product deployments and issues.. Experience working directly with IT resources and processes providing day-to-day application support for customer service teams including troubleshooting, issue documentation and resolution, and performance optimization. Experience with tools like Twilio, Sitecore, Salesforce, etc.
With our state-of-the-art manufacturing facilities and commitment to excellence, we aim to consistently deliver exceptional products and services to our customers.. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced, dynamic environment.. Enter and process customer orders accurately and efficiently using our internal order management system.. Provide occasional support to the sales team by assisting with lead generation, order follow-ups, and customer outreach activities.. High school diploma or equivalent; a bachelor's degree in business administration or related field is a plus.
As a Platinum Support Engineer, you will work firsthand with our valued Platinum customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors.. The type of Customer purchasing our Platinum Service is those who manage critical infrastructures and do require guaranteed response times as well as enhanced services for their mission-critical systems.. In-depth experience in routing and switching (OSPF, BGP, VLAN). Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, ZScaler a plus. Advanced certifications such as CCNP CCIE/JNCIP, JNCIE/PCNSE - a plus
We are seeking a skilled and motivated Support Technician for an entry level position doing overnight support in our dynamic team.. Provide proactive assistance to Tier I technical support team to help resolve customers issues. 1 year+ of experience however, this is an entry level role and we will train a new graduate.. Comfort or experience with SaaS or business tools spreadsheet, ticketing system. Basic knowledge of command line tools such as SSH, ping, file management
Assist with system installation, setup, and commissioning of Applied Technology products.. Document and follow procedures for system implementation and troubleshooting, ensuring accurate records in tracking systems (e.g., JIRA).. Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and familiarity with system troubleshooting tools (e.g., JIRA).. Written Communication: Writes clearly and informatively, proofreading for spelling and grammar, and able to interpret written information.. Must be able to obtain a TWIC (Transportation Worker Identification Card), an e-rail safety card, and a passport.
Essential Responsibilities - Work well with the team, cooking 3 meals a day for around 50 residents.. Ability to cook good food in a timely manner and be a team player.. No job is too menial for you to do because everyone on the team is trying their best to provide the most amazing experience we can!. Excellent conflict resolution skills. Demonstrates the ability to quickly develop positive working relationships Good organizational skills
Venteon is currently seeking an Key Account Manager to fill an opening with a manufacturing company located in Elizabethtown, NC. Lead strategic planning and execution for assigned accounts to achieve growth and retention targets.. Collaborate with internal teams (e.g., sales, marketing, product, operations) to deliver tailored solutions.. Bachelor’s degree in Business, Marketing, Communications, or a related field.. Proficiency with CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
Technical Support Consultant - MAC Specialist - 501119. Service call tickets for customers (Faculty, Staff and Students) with Desktop Computer related issues.. Support DMC (Deploy, Move, Change) Duty as per schedule.. Monday – Friday, 8:30 - 5:00 ; 8 hrs.. Rotating weekend support Saturday - Sunday 10:00 - 4:00
Are you working in an Auto Service Center for a dealership, looking for a career away from long hours and required weekend schedules?. We are seeking confident, outgoing, and self-motivated, Inbound Customer Service representatives with experience in the Automotive industry.. Assist customers with low complexity claims processing and service contract inquiries.. Experience in auto industry areas of service repair, auto technology, parts department is crucial for this role. Location(s): AM - Washington St Virt. Office, AM - Illinois Virtual Office, AM - Denver, AM - Texas Virtual Office, AM - Missouri Virtual Office, AM - Nebraska Virtual Office, AM - Oregon Virtual Office, AM - Idaho Virtual Office, AM - Nevada Virtual Office, AM - Montana Virtual Office, AM - Utah Virtual Office, AM - New Mexico Virtual Office, AM - Portland, AM - Colorado Springs
Our ever-evolving team will be adding a fresh and innovative entry-level Customer Service Associate to our Direct Marketing and Customer Service Department.. The entry-level Customer Service Associate who we select to join us will gain a complete understanding of every department within our firm with the help of intensive training provided by our management staff.. As an entry-level Customer Service Associate representative, you will be responsible for representing clients, consistently managing their brands, and maintaining familiarity with competitors within the region.. Our firm's motto is perpetual growth and opportunity, and we can guarantee this to our new entry-level Customer Service Associate representative.
Hardware Support: Install, configure, and troubleshoot servers, network devices, and other IT equipment.. Utilize scripting languages (e.g., PowerShell, Bash, Python) for automation and troubleshooting tasks.. CompTIA A+, Network+, CCNA, or equivalent experience.. Experience with ticketing systems (ServiceNow, Jira, or similar).. Familiarity with cloud platforms (AWS, Azure, or Google Cloud).
State of Ohio - DMH - DAS CSC: Service Desk 1- 762417 (100% Remote). Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection.. ·Required to have a dedicated workspace at home and be able to work from home without distractions.. ·Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.. ·Use available tools and resources to research and resolve technical problems.
If you have a heart for helping others and a desire to make a true difference in your community, MGA Homecare is the place for you!. Administer medication with expertise : Take charge of administering prescribed medication, treatments, and therapies with precision and compassion, always ensuring patient comfort and safety.. Empower patients and families: Educate patients and families on the disease process, self-care techniques, and prevention strategies, fostering understanding and empowerment in managing their health effectively.. Educates the patient and family regarding the disease process, self-care techniques, and prevention strategies, and in meeting the patient's nursing needs.. Current Arizona Licensed Practical Nurse License is required.
Lunds & Byerlys St. Louis Park is currently hiring for a vibrant and outgoing part-time Call Center Specialist to create a sensational shopping experience for our customers!. Ancillary benefits of dental, vision, life insurance, and accidental coverage (varies by location). Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service.. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family.. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible.
Keynote Business Solutions is immediately hiring motivated and customer-focused Customer Service Representatives (CSR) to join our dynamic team in Jacksonville, FL.. Customer Support : Answer inbound calls, emails, and chat inquiries in a professional, friendly, and efficient manner.. Schedule: Full-time w/ shifts to be determined (Monday- Friday w/ occasional weekends if required). No experience needed—we are willing to train the right candidate!. Keynote Business Solutions is a client-focused Company tailoring service to specifically meet each client's result-oriented goals, ensuring optimum performance by our experts, and continually developing talents.
Style Netbox is seeking a friendly and detail-oriented Customer Service Representative to join our team in Sandy Springs, GA.. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.. Follow up with customers to ensure satisfaction and build lasting relationships.. Proficient with Microsoft Office Suite and customer service software (experience with CRM tools is a plus).. Monday to Friday schedule (8-hour shifts) — weekends off.
Description & Requirements Maximus is looking to fill a Non-Surge Customer Service Representative II position.. This position will be supporting our CDC INFO program.. CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals.. CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
Experience: Minimum of 2-4 years of experience in desktop support or a similar IT support role.. Knowledge of Contact Center Operations and supporting platforms including CRM, voice or omnichannel communications, ticketing systems, and infrastructure preferred.. Skills: Proficiency in troubleshooting and supporting Windows and/or macOS operating systems.. Our motto is “Putting People First” we truly value our employees, customers, and communities.. Reports to: IT Manager UnifyCX is a certified woman-owned business and an EOE employer that welcomes diversity.
We exist to serve those people and help them lead them to better health.. The Call Center Outreach Team Lead is responsible for assisting in the day-to-day coaching and performance feedback of assigned team members and supporting the work assigned to the team(s).. Monitor coverage for all inbound calls are answered and outbound call goals are achieved as outlined in policy/service level agreements. Generates and compiles various reports related to contact center and agent performance. At least 3 years of leadership experience in an inbound/outbound call center
The HVAC Operations Manager oversees the daily operations of an HVAC company, ensuring that projects, installations, maintenance, and repairs are performed efficiently, on time, and within budget.. Oversee the scheduling and dispatching of HVAC technicians for service, installations, and maintenance.. Manage, train, and mentor a team of HVAC technicians, installers, and support staff.. Oversee the implementation and use of software for scheduling, dispatching, and tracking jobs (e.g., service management systems).. 5+ years of experience in HVAC operations, including hands-on experience in service, installations, or project management.