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The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. Provide on-site support to MedExpress Administrative offices during regular business hours: Client desk side support Audio/ Video Conference room support.. Troubleshoot advanced hardware issues with PCs and peripherals: Desktop/laptop PCs Hardware Components Printers Scanners Deployment of new PCs and laptops Software image deployment Installation of additional application software.. Advanced Helpdesk troubleshooting tasks including, but not limited to: User account management File server/share management Exchange mailbox administration Network-based printers and multi-function device.. Log all calls in the Service Desk ticketing systems
As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products.. Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service. Representing a Fortune 100 company and being the voice of Spectrum. Troubleshooting and resolving technical issues related to cable and video services. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach.
The CSR - Bike Tech Support will report to the Customer Support Manager and will have important customer facing responsibilities.. The Bike Tech must have strong bicycle experience and possess strong problem solving abilities using our online customer support portal.. Candidates must be able to work independently in a remote team environment which includes high volume emails, Slack messaging, and Zoom calls.. Candidates must be able to work in a fast paced work environment which includes high volume emails, Slack messaging, and Zoom calls.. Experience with Freshdesk or Zendesk
Vecna seeks passionate, service and solution-oriented people to help build out our technical support team.. Monitor application and server-side performance metrics.. Prior experience in a customer service and 1+ years of technical support in a software related field.. Curiosity and a desire to learn several of the following skills: Linux, Tomcat, PostgreSQL, Java, networking, and/or scripting; experience a plus.. Some weekend and after-hours work may be required.
This is a slow-paced call center environment where your communication skills, problem-solving abilities, and team spirit will shine.. Handle up to 300 inbound calls per day during peak season (Fall).. Experience in furniture retail or with Costco, Sam’s Club, Walmart, or True Innovations is a bonus.. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.
The ideal candidate will be a proactive communicator who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.. Manage warranty claims and provide product education. Familiarity with HVAC systems and CRM tools is a plus. Environment: Office, factory, and warehouse settings; exposure to noise, chemicals, and machinery. Safety: Personal protective equipment (PPE) required; strict adherence to safety protocols
Advanced analytical and data visualization expertise, including Looker and other data visualization tools, dashboard creation, and trend monitoring.. Proficient in CRM tools (e.g., Hubspot, Zendesk), support analytics, and data visualization for GTM and support teams.. Leverage CRM tools (e.g., Hubspot, Zendesk) to integrate data flows, improve data quality, and deliver actionable insights.. Proactively identify and eliminate data silos, ensuring accurate reporting and seamless data operations.. Partner with the Technical Support Operations (TSO) team to define requirements and contribute to a scalable support operations roadmap.
Insight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area.. The Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foremen, dealership technicians, or warranty analysts.. They will assist in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems.. They will join a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone.. Bilingual – French & English
Representatives will manage a high volume of inbound calls, and office admin support ensuring prompt and effective service.. Handle inbound calls daily with professionalism and efficiency. Provide office admin support, including managing correspondence, filing, and organizing documentation. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Piper Companies is looking for a Service Desk Lead to provide support to a federal client in support of their mission critical systems.. This is a full-time position and onsite in Annapolis Junction, MD. Essential Duties of the Service Desk Lead: Responsible for leading the Operations Support Center, and your staff, in delivering high-quality technical support to end users.. Must be able to obtain and maintain an active Secret or Top Secret clearance.. Experience with ticketing systems such as ServiceNow or Remedy.. Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays
This position is in person, requiring five days per week on-site and requires an active secret clearance.. Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS236, M3, Band 7 Job-Specific Essential Responsibilities: - Supervise and mentor OSC staff, including scheduling, assigning tasks, and troubleshooting.. - Minimum of 5 years of experience utilizing Incident Management Ticketing Systems.. - Prior DHS suitability - Experience in migration of ticketing software/applications.. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Call Center Performance Analyst. We are seeking a Call Center Operations Performance Analyst to join our growing Customer Experience team.. As a Call Center Operations Performance Analyst, you will serve as a strategic partner to leadership, using insights to drive operational efficiency, enhance agent performance, and improve customer satisfaction.. Technology & Tools : Leverage tools such as Tableau, Power BI, Salesforce, or other platforms (Dialpad) to build dashboards and support real-time performance tracking.. Hands-on experience with data visualization and reporting tools (e.g., Tableau, Power BI, Salesforce, Google Sheets)
Serenity is at the forefront of healthcare technology, offering groundbreaking treatments like TMS and Ketamine to help patients overcome mental health challenges.. Our mission is to provide hope and healing through innovative, evidence-based approaches.. We are seeking a dedicated Customer Service Supervisor to lead our team in delivering exceptional support to those in need.. As a Customer Service Supervisor at Serenity, you will play a crucial role in guiding and supporting our team of Customer Service Representatives.. If you are ready to lead a team that makes a significant impact on patients' lives and are committed to excellence in customer service, apply today to become a Customer Service Supervisor at Serenity.
At New Bay Remodeling, we're transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers.. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems and we're growing fast.. We're seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you're a proactive leader with a passion for customer experience and team success, we want to hear from you.. Maintain top-tier customer service standards. Take the next step in your career and be part of a company that's redefining the industry.
RP is seeking a Customer Service Manager to support the Department of Veterans Affairs (VA).. Participate in disaster recovery planning, ensuring customer service continuity during high-impact events.. Minimum of 5 years of experience in a customer service management role or similar leadership position.. Must be eligible for a Public Trust Clearance. Experience using ticketing systems such as ServiceNow , Jira , or similar platforms.
Job Summary As part of the Smart Infrastructure team within Building Technologies, the Technical Support Specialist provides frontline technical assistance for Client HVAC controls, proprietary software, and hardware products.. This role involves troubleshooting, managing customer inquiries, escalating complex issues, and delivering excellent client support to ensure customer satisfaction.. Field all incoming technical support requests via web and phone and provide timely, accurate responses.. ^Troubleshoot Client HVAC control systems and related products, including proprietary software and hardware.. ^Triage and resolve support tickets or escalate complex issues to Field Support Engineers as needed.
Duration: 6+ Months contract with high Possibility to hire or extension.. Job Description: Provide technical support and assist in infrastructure services, contributing to projects and troubleshooting under supervision.. Job Responsibilities: Provide technical support in infrastructure services, responding to issues and assisting in tasks.. Participate in the monitoring and basic troubleshooting of infrastructure systems.. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Write, edit, and proofread site content and FAQ's for both customers and call center agents.. Work closely with company webmaster to maintain site standards regarding new development and improvements.. Familiar with Windows OS, Mac OS, Android, iOS, and computer components.. Experience in the car audio or industry is a plus. Experience with Helpdesk ticketing systems such as FreshDesk or Zendesk
This position is primarily responsible for answering phones, inputting information for Wyndham owners.. Data entry- book, review, and edit reservations; Check for special requests, pre-assign rooms, answer emails, retrieve information from Central reservation system.. Good customer service and strong communication skills (written, verbal, oral) problem solving skills, good phone etiquette, knowledge of computer Microsoft, excel, word.. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.. Ability to apply concepts of basic algebra and geometry.
As a Customer Service Representative, you will play a key role in ensuring customer satisfaction and maintaining positive relationships with customers.. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-centric approach.