Customer Service & Support Jobs

Strong problem-solving skills and ability to drive technical initiatives. Prioritize development tasks and manage the product backlog to ensure timely delivery. Define the product vision and roadmap for the real-time communication platform.

As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Excellent communication and customer service skills a

Work directly with technical founders who treat support as a product surface, not a cost center. Sit at the closest possible distance to real customers solving real security problems. We need a Support Engineer who owns the customer-facing technical interface end-to-end: triage, debug, fix or escala

Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. This is a high-impact opportunity to improve how GitLab teams work together across t

Keeper Security is seeking a Senior Technical Product Manager to lead and evolve KeeperPAM, our next-generation Privileged Access Management platform designed for today’s hybrid enterprise. Prioritize and manage the product backlog based on customer value, technical feasibility, and strategic impa

Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc. Ther

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate pr

We specialize in building platforms and products that deliver conversational agents pulling real-time data for advanced, interactive experiences. Real-Time Communication Systems. Cutting-Edge Technologies: Gain exposure to real-time communication frameworks, containerization, and AI/ML tools.