Customer Service & Support Jobs

Work directly with technical founders who treat support as a product surface, not a cost center. We need a Support Engineer who owns the customer-facing technical interface end-to-end: triage, debug, fix or escalate, ship the doc that prevents the next one. SRE, or similar customer-facing technical

This role requires strong hands-on technical experience, deep infrastructure and security empathy, and the ability to translate complex access control, identity, and session management requirements into powerful product capabilities. Prioritize and manage the product backlog based on customer value,

Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. This is a high-impact opportunity to improve how GitLab teams work together across t

Excellent communication skills and ability to work collaboratively. Own the architecture and design of scalable, real-time communication systems using Python, Node. Drive the design and development of our existing scalable real-time communication systems using Node.

You will work closely with early adopters, customers, sales, consulting, and engineering to construct a product definition, a solution map, and roadmap, and define detailed product specifications. Experience in researching and understanding customer and market requirements to develop short and long-

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. Have access to a digital camera or cell phone that take