Customer Service & Support Jobs

Sit at the closest possible distance to real customers solving real security problems. Work directly with technical founders who treat support as a product surface, not a cost center. We need a Support Engineer who owns the customer-facing technical interface end-to-end: triage, debug, fix or escala

Technical Customer Support Specialist. Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone). Collaborate closely with Customer Success to ensure a consistent and proactive support experience.

Collaborate closely with engineering and design to deliver secure, scalable access management tools, policies, and automation workflows. Demonstrated success delivering technical products with measurable business and user outcomes. Prioritize and manage the product backlog based on customer value, t

The Technical Customer Support Specialist will be a crucial point of contact for our clients in resolving technical support-related inquiries across Revinate’s entire product suite with our external customers. The Technical Customer Support Specialist sits within the Customer Operations Organizati

Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements. You will collaborate closely with cross-functional teams, including Engineering, Data Scien

The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-t

Work cross-functionally within a collaborative team across Delivery, Customer Success, Engineering and Product. Act as a subject matter expert for Narmi products, providing information and empowering customers with available self-service tools. Identify and advocate for opportunities to improve the

Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc. We d