Customer Service & Support Jobs

Additional roles include assisting with software testing and the setup of new accounts, conducting online support and training, gathering feedback for our product team, and providing technical support to both clients as well as other members of the customer support team. As a Support Specialist, you

You will work closely with early adopters, customers, sales, consulting, and engineering to construct a product definition, a solution map, and roadmap, and define detailed product specifications. Keep up with the latest Grants Management software and Life Sciences industry trends, and distill them

Drive the design and development of our existing scalable real-time communication systems using Node. Define the product vision and roadmap for the real-time communication platform. Excellent communication skills and ability to work collaboratively.

Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. As the Director, Customer Support Systems, you will lead the technology strategy tha

Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc. Have

We are seeking a dynamic and technically adept IT Director of Product Management to lead the product strategy and lifecycle for our Laboratory Information Management System (LIMS) modernization initiative. IT Director, Product Management - Lab Systems Modernization. Project management skills and abi

Build, lead, and develop a team of product managers, including hiring, coaching, and performance management, while strengthening product management practices and operating models. Excellent communication and leadership skills, with the ability to drive alignment across diverse stakeholders. LexisNex

Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market researc

This role is ideal for a product leader who blends strong enterprise software and platform strategy experience with deep scientific or laboratory domain knowledge. Product Manager for Laboratory Information Management Systems (LIMS) who can think beyond individual workflows and champion platform-lev