Customer Service & Support Jobs

We need a Support Engineer who owns the customer-facing technical interface end-to-end: triage, debug, fix or escalate, ship the doc that prevents the next one. Work directly with technical founders who treat support as a product surface, not a cost center. Engineering protected from low-leverage su

Technical Customer Support Specialist. Excellent written and verbal communication skills- you can simplify technical topics for non-technical users. Strong ability for technical troubleshooting and root cause analysis, being able to diagnose 'why' something isn't working.

The Technical Customer Support Specialist will be a crucial point of contact for our clients in resolving technical support-related inquiries across Revinate’s entire product suite with our external customers. The Technical Customer Support Specialist provides direct technical support on Revinate

Customers are the lifeblood of Narmi, and our team is filled with colleagues looking to delight customers throughout the Narmi customer journey. Technical Customer Support Associate. Identify and advocate for opportunities to improve the customer support and product experience.

Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. This is a high-impact opportunity to improve how GitLab teams work together across t

The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-t

You will work closely with early adopters, customers, sales, consulting, and engineering to construct a product definition, a solution map, and roadmap, and define detailed product specifications. Keep up with the latest Grants Management software and Life Sciences industry trends, and distill them

This role requires strong hands-on technical experience, deep infrastructure and security empathy, and the ability to translate complex access control, identity, and session management requirements into powerful product capabilities. Keeper Security is seeking a Senior Technical Product Manager to l

Additional roles include assisting with software testing and the setup of new accounts, conducting online support and training, gathering feedback for our product team, and providing technical support to both clients as well as other members of the customer support team. As a Support Specialist, you

Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc. We d