Customer Service & Support Jobs

Additional roles include assisting with software testing and the setup of new accounts, conducting online support and training, gathering feedback for our product team, and providing technical support to both clients as well as other members of the customer support team. As a Support Specialist, you

As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Lead select strategic projects to improve the support

Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. This is a high-impact opportunity to improve how GitLab teams work together across t

You will work closely with early adopters, customers, sales, consulting, and engineering to construct a product definition, a solution map, and roadmap, and define detailed product specifications. Work with Engineering, QA, and Product Management to build solutions that harmonize across Veeva applic

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate pr

The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-t

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. Read and strictly follow the In-Home Usage Test Daily S

Prioritize development tasks and manage the product backlog to ensure timely delivery. Drive the design and development of our existing scalable real-time communication systems using Node. Define the product vision and roadmap for the real-time communication platform.