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You will work closely with early adopters, customers, sales, consulting, and engineering to construct a product definition, a solution map, and roadmap, and define detailed product specifications. Keep up with the latest Grants Management software and Life Sciences industry trends, and distill them
Additional roles include assisting with software testing and the setup of new accounts, conducting online support and training, gathering feedback for our product team, and providing technical support to both clients as well as other members of the customer support team. As a Support Specialist, you
Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. If you enjoy solving systems problems that have a direct impact on customer retentio
The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-t
We are looking for an experienced GTM (Go-To-Market) Lead Change Management professional to drive end-to-end change enablement, product due diligence coordination, and risk approval support across strategic product launches and enhancements. GTM Lead Change Management & Product Due Diligence / Ris
As a Product Manager in Customer Identity and Access Management (IAM) Platform within the Chief Technology office, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. Develops a product strategy and product vision that delivers value
Deep product knowledge and strong customer/team communication skills. We're seeking a Manager to join our Customer Support team in a remote role. Bachelor's degree or equivalent work experience in the areas of Contact Center or Customer Support leadership.
Experience: 8+ years in Knowledge Management, Customer Support Operations, or Technical Program Management, with at least 3+ years in a leadership/management capacity. Working with the Vice President of Splunk Support, in this role, you will be the primary architect of our global knowledge strategy,
The Cigna Group is hiring a Product Management Contract Associate to support its 340B direct replenishment pharmacy program. Product Management Contract Associate. The candidate will resolve billing, invoicing, and operational issues by working with cross-functional teams such as product, finance, a
Knowledge of commercial banking products, including Treasury Management products and services. Specialists support Treasury Management Sales and Product team members. Maintain an advanced knowledge of Treasury Management tools and services from both an end‑user and technical perspective.