Customer Service & Support Jobs

YouDecide.com, a leader in the Voluntary Benefit industry, is hiring a customer support position in their call center.. We are looking for someone with an outgoing and friendly personality, exceptional customer service skills, attention to detail, someone who is self-motivated with great time management, ability to multi-task and problem-solve.. Prior experience in Property & Casualty is preferred but not required.. This position is in an inbound call center assisting our member base.. This will turn in to a hybrid position, with some remote and in office work, after a 60-90 day training period.

We're on the hunt for a Sr. Customer Service Manager with a strategic mind, a servant-leader heart , and a call center expert’s toolkit. Build and execute data-driven CX strategies that boost satisfaction, retention, and NPS. Track and own KPIs like CSAT, FCR, AHT, and more. Share customer insights that spark innovation and influence service evolution. Must be familiar with CRM tools like Zendesk, Salesforce, etc.

Bilingual Customer Service Representative. As a call center representative, you will be supporting our client's customers as a first point of contact.. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.. Provide calm conflict resolution and problem solving for frustrated customers. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Position Overview: Communiboost We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our thriving team.. In this role, you will be the primary point of contact for our customers, delivering exceptional service and support through a variety of channels including phone, email, and live chat.. Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.. Strong verbal and written communication skills, with the ability to convey information clearly and effectively.. Proficient in using computer systems and software applications, including CRM tools and Microsoft Office Suite.

Opportunity:The Call Center Technician will be responsible for handling inbound calls, documenting issues, creating service tickets, and providing basic troubleshooting for corporate and store locations.. Provide customer support for IT, POS systems, CCTV, maintenance, repair issues, and alarm testing.. Support retail systems infrastructure, including point-of-sale, back-office, credit, and fuel networks.. Experience with ticketing systems like ServiceNow or Service Channel is a plus.. , PDI/Enterprise 8) is a plus.

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.. At Millennium Physician Group, our employees are the foundation of our success.. Image laptops and desktopsSetup/provisioning of new hire equipmentAssist in LAN/WAN operations; including setup, support, documentationCoordinate office/cubicle setup and movesMonitor and implement company policies, procedures, and standards to ensure compliance is met with respect to data security, hacking prevention, and protection of personal information dataAbility to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public.. Certifications preferred: CompTIA A+, ITIL Foundation, Microsoft Certified - Modern Desktop Administrator.. Familiarity with ticketing systems (ServiceNow, Zendesk, or similar).

LTN is hiring a Technical Support Engineer that will be responsible for providing front-line technical troubleshooting to customers utilizing LTN’s products/services for their live TV broadcasts. Customers include major cable networks, media distribution, content owners, and professional sports leagues. This position will bring live event services online for customers, respond to problem tickets in real time, complete and document thorough troubleshooting steps, and escalate issues as required. 2+ years of experience providing technical support directly to end-users via phone and email in a Tier 2 capacity. Experience using ticketing systems (we use Zendesk but any similar system is acceptable).

Performs technical support tasks, including: desktop support for students, teachers and staff; support for multi-function printers and copiers; identity support for school systems; interfacing with University systems that Lab employees access; operating system updates and patching; device prep; and mobile device management.. Two years computer troubleshooting experience in an enterprise level support operation; interested parties with little or no enterprise level Mac support need not apply.. Work experience in an educational institution (K-12, Higher Ed) or not-for-profit community service organization.. Familiarity/support experience with common audiovisual playback and display technologies, including LCD and DLP projectors, document cameras, LCD, plasma, and LED flat panel display technologies, interactive whiteboards, a/v system control technologies and programming, video and audio capture, editing, and mixing tools.. Desirable software knowledge: Google Workspace, MS Office Suite, Canva, Adobe Creative Suite, iOS, Schoology LMS, Epson Projectors, Office 365, troubleshooting/management software (Disk Utility, TechTool Pro, Apple Remote Desktop, Zendesk, JAMF Pro, PowerSchool SIS.

Documentation: Accurately document all actions and resolutions in the ITSM ticketing system.. Ability to multitask across calls, ticketing systems (e.g., Remedy), and chat support.. Experience with ticketing systems such as Salesforce or ServiceNow.. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

Bilingual (Fluent in Spanish) Technical Support Representative (Contact/Call Center). Ezee Fiber is seeking a Bilingual Technical Support Representative (TSR) (Contact/Call Center) to lead our team of dedicated, customer-focused professionals.. Our brand stands for excellence, cutting-edge technology, and exceptional customer service.. As the Bilingual Technical Support Representative (TSR) (Contact/Call Center ) , you will play a critical role in building a new function that directly impacts our company’s growth and success.. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.

Expectations include employee supervision, cost containment, employee performance management including coaching, motivating, and managing the team on how to deliver the best customer service possible to meet/exceed productivity and quality metrics.. Monitor call volume and staffing levels, adjust during the day/shift as needed. Monitor inbound calls to maintain quality, efficiency, and high levels of customer satisfaction.. Flexible availability during our Hours of operation which are: Monday – Friday 7 am – 10 pm and Sat & Sun 8 am – 8 pm.. Experience in Level 1 technical support, including troubleshooting hardware, software, and network issues preferred, but will train the right person

Inventory Locator Service (ILS), a CAMP Systems company, has helped customers by collecting data about parts available in the marketplace and organizing them into one user-friendly database.. The new and used parts locator service developed by ILS has helped numerous customers in the aviation, marine, and defense sectors find the parts they need, streamline procurement, sell their parts inventory, improve their MRO services, and automate their supply chain operations.. We’re looking for a tech-savvy and customer-oriented Technical Support Specialist I to join our growing support team in Cordova, TN. This role is central to providing high-quality support for our customers using our CORE Systems and eCommerce platform.. Proficiency in Windows, macOS, or Linux environments.. Bonus: Experience with scripting languages, HTML/CSS/JavaScript, or bilingual (English/Spanish).

Defines and monitors agent performance through appropriate metrics and overall effectiveness aligning to budget targets and plan.. Analyzes and improves customer retention, order conversions, and lifetime value.. Improves call center agent metrics through analytics and strategic planning with leadership.. Effectively implements and improves training/escalation management program to improve agent performance/accuracy and customer satisfaction.. Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)

5+ years of hands-on experience providing vendor support at Tier 2 or above.. Experience working with databases, such as PostgreSQL, ClickHouse, or DynamoDB.. Experience with ticketing systems (e.g., Zendesk, Intercom) and collaboration tools (e.g., Slack, Jira).. Programming languages familiarity – TypeScript. Be part of a collaborative team that values innovation, learning, and customer success.