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Customer Service Manager. Alternative titles: Client Relations Manager, Customer Experience Manager, Support Center Manager, Customer Operations Manager, Call Center Manager, Contact Center Supervisor. As the Customer Service Manager, you'll directly shape your team's culture, processes, and standards.. Benefit from comprehensive training and onboarding in the UK (June 2025), preparing you fully for our US market launch in August 2025.. Strong skills in customer escalation management and conflict resolution.
Hi, My client is a global company that focuses on consumer-grade laser tools and STEAM educational robots.. Job Summary: We are seeking a proactive Customer Service Specialist to join our team in Mountain View, CA. The ideal candidate will adeptly manage customer interactions across multiple channels—including phone calls, emails, and live chat—while generating insightful customer reports and ensuring compliance with Customer Satisfaction (CSAT) standards.. Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses.. Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions.. Experience: Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support.
This role is critical to ensuring operational excellence, external customer satisfaction, and technical leadership across both software and hardware support.. Administer and optimize ticketing and CRM systems, preferably Dynamics 365 and Zendesk.. Own configuration of workflows, routing rules, and case management in Dynamics 365.. Hands-on experience with CRM/ticketing systems like Dynamics 365 , Zendesk , Salesforce , or ServiceNow.. Dynamics 365 Customer Service workflow configuration and KB article management expertise.
We design and manufacture cutting-edge autonomous linemarking robots, empowering our customers with efficiency, precision, and ease of use.. We are a rapidly growing company seeking a dynamic and experienced Technical Support Team Lead to join our team and ensure our customers receive exceptional service.. Process Improvement & Reporting:Develop and implement processes and procedures to improve the efficiency and effectiveness of the technical support team.. Minimum of 3-5 years of experience in a technical support role, preferably in a robotics, automation, or related industry.. Experience with Zendesk or other ticketing systems.
Experience Call Center Representative.. As a Call Center Representative, you will be essential in delivering outstanding customer service and support through effective communication and phone etiquette. Your core skills in, data entry, and computer proficiency will enable you to efficiently handle customer inquiries and resolve issues. Your relevant experience office settings and analytical skills will further contribute to the success of our team in a fast-paced call center environment. Labor Solutions is an equal opportunity employer.
Customer Service Associate to $48K!. This is an exciting opportunity to join an innovative and growing company!. Specific responsibilities include acting as a liaison to customer requests, tracking and troubleshooting orders from inception through completion, serving as primary customer contact for questions and troubleshooting.. The ideal candidate for this position has two or more years of work experience of similar duties described, strong analytical and problem-solving skills, excellent interpersonal, negotiation, and conflict resolution skills, and demonstrates a high level of integrity and business ethics.. Join this excellent consumer goods company with a hybrid work model today!
With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you!. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
We are looking for an experienced Call Center Representative to join the Talkishco team in Washington, DC. This is an exciting opportunity for an outgoing individual who loves connecting with people and providing outstanding customer service.. As a Call Center Representative, you will have the chance to make a difference in the lives of our customers, resolve customer inquiries, and build relationships with our customers.. Receive inbound customer calls, inquiries, and orders while providing excellent customer service.. Proficient in using CRM systems and customer support software.. At Talkishco, we offer a range of sales solutions to businesses, including lead generation, sales training, and CRM implementation.
Job Description: Technical Support Coordinator. Collaboration: Work closely with Tier 2/3 support teams to ensure smooth issue escalation and resolution processes.. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira).. Certifications such as CompTIA A+, ITIL Foundation, or related credentials are a plus.. The role may be on-site, hybrid, or remote depending on the company's operational needs.
About the job Call Center Representative. Call Center Representative needs call center/dispatcher experience.. Call Center Representative requires;. Provide calm conflict resolution and problem solving for frustrated customers. Call Center Representative duties;
Skills: Analytical Skills, Communication, Customer Service, Problem Solving, Documentation, Help Desk Support, Technical Support, Ticketing Systems, Troubleshooting, User Administration.. The Support Analyst reports to Arine's Director of Operations. Experience working with ticketing systems, particularly Freshdesk and JIRA. Excellent collaboration, attention to detail, problem-solving, business acumen, and investigative skills.. A stable high-speed internet connection for telephonic and/or remote work
The Technical Support Engineer will oversee the day-to-day technology and operations of our patient management (tele-health) services, with a strong emphasis on technical troubleshooting, resolving patient issues, and improving the overall telehealth experience.. Spend approximately 80% of the time identifying, troubleshooting, and resolving technical issues related to tele-health technology, including software, hardware, sensor, and connectivity problems.. Work closely with product development and engineering teams to provide feedback on tele-health technology performance and suggest enhancements.. You will join a team of collaborative, curious, and committed individuals focused on the collective good, inclusiveness, scientific excellence, and advancing digital health for cardiology.. Experience with Zendesk (or similar ticketing systems), BLE (Strong Preference), electronic health records (EHR), or other healthcare-related technologies.
Benefits include medical, dental, vision, acupuncture, mental health Teladoc, Long term disabilities, and Life insurance; generous vacation, sick leave, winter recess, and holidays; Flexible Spending Account, commuter benefits, and 401(K).. In July 2021, Mission Action will be launching an Access Point in the Mission District as part of the Adult Coordinated Entry System and in partnership with the Department of Homelessness and Supportive Housing (HSH).. Using a collaborative, client-centered, and trauma-informed approach, support single adults in avoiding entry to shelter or the experience of street homelessness by identifying creative solutions to exiting homelessness.. Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery, and wellness.. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District.
DescriptionJob Description: We are looking for a friendly, professional, and detail-oriented Call Center Agent to join our team.. As a Call Center Agent, you will be the first point of contact for customers, addressing their needs, inquiries, and concerns through phone, email, or chat.. The ideal candidate will possess strong communication skills, the ability to resolve issues efficiently, and a commitment to delivering outstanding customer service.. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Your leadership will increase customer retention, promote business growth, and foster strong recommendations for HorizonIQ. Additionally, your efforts will allow our support team to focus on proactive, value-added activities instead of firefighting.. Linux Administration: Strong knowledge of Apache, Nginx, MySQL, DNS, and various Linux distributions (CentOS, Debian, Ubuntu).. Virtualization Environments: Experience with Hyper-V, VMWare, and OpenStack.. Red Hat OpenShift: Experience with Red Hat's Kubernetes-based container platform.. Network Components: Experience with Palo Alto Firewalls, Cisco Firewalls, and both physical and virtual devices.
HappyFlex, LLC is a virtual call center that employs 100% remote agents in all 50 states to handle customer service, reservations, inbound sales, medical transportation scheduling, and product orders.. Agents enjoy flexible schedules, bi-monthly direct deposit, and paid training.. This is a full-time on-site Remote Inbound Customer Service role located in Columbus, OH. The role involves providing exceptional customer support, ensuring customer satisfaction, demonstrating phone etiquette, and delivering a positive customer service experience on a daily basis.. Customer Support and Customer Service skills. Problem-solving and empathy skills
The Call Center Representative is responsible for handling inbound and outbound calls to assist customers with inquiries, resolve issues, and provide excellent customer service.. The ideal candidate is customer-focused, detail-oriented, and comfortable using various customer management systems.. Ability to work flexible hours, including evenings and weekends, as needed. Make outbound calls to follow up on customer requests or provide additional support. Resolve customer concerns by providing accurate information and troubleshooting issues
The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding a Call Center Coordinator to the team.. Proficient computer skills and experience using CRM systems or call center software.. Strong attention to detail and accuracy in data entry and documentation.. Health club reimbursement. The Waldinger Corporation is a full-service mechanical, electrical, sheet metal, and service contractor operating under a people-first approach.
Providing feedback and advocacy on customer pain-points to internal teams.. Handling inbound calls and emails in a professional manner.. Working with various internal teams to ensure prompt and accurate order processing and delivery.. You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Medical Devices industry.. You pay strong attention to detail and deliver work that is of a high standard
As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated.. As a key point of contact for our client’s customers, the SAP Customer Service Representative will play a vital role in ensuring their satisfaction and providing excellent service.. Process customer orders, including order entry, tracking, and ensuring on-time delivery.. Collaborate with cross-functional teams, such as Sales, Production, and Shipping, to ensure efficient order fulfillment and customer satisfaction.. Proficient in using customer service software, CRM systems, and Microsoft Office suite.