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If, you're looking for a Contact Center Supervisor job, then look no further! Adecco is looking for candidates who thrive in a fast-moving, Call Center environment for Contact Center Supervisor jobs onsite at Epiq in Dublin, OH These are long term positions that will allow you to enhance your career while gaining valuable Contact Center Supervisor experience
If so, you could be a great fit for our Contact Center Supervisor position The Contact Center Supervisor will lead a team of six universal contact center representatives with a focus on coaching and developing those employees to provide excellent service to credit union members via a variety of digital and contact center channels The Contact Center Supervisor will also serve as a back-up Contact Center Representative as volume dictates
The Contact Center Supervisor is responsible for developing and managing staff and processes while ensuring the highest level of service and patient satisfaction The Contact Center Supervisor will develop, measure and monitor performance to positively affect the Contact Center environment and its success The Contact Center Supervisor will also oversee all provider clinic schedules, audit scheduled appointment length and creates rules around scheduling
The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services The Contact Center Supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals The Contact Center Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders
