Gathering details
Loading data
Position OverviewThe Senior Workforce Manager is responsible for managing and optimizing workforce planning, forecasting and reporting for Zelis Payment Operations Organization.. This role requires a deep understanding of data analytics and the ability to independently extract, analyze, and act on data from platforms such as Salesforce and Jira. The individual may also leverage SQL queries for advanced data manipulation, where applicable; as well as exhibit a proactive approach to problem-solving, strong communication skills, and a passion for driving continuous improvement in processes and Provider satisfaction.. Act as a subject matter expert for workforce management strategies and tools.. Proficient in data extraction and reporting from Contact Center CRMs such as Salesforce, Jira, Zendesk.. Location and Workplace FlexibilityWe have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India.
Audits, abstracts, and summarizes pertinent data from patient medical records, nurse/doctor notes and other documents; processes insurance claims and reports in compliance with state/federal regulations, laws, guidelines and Kaiser Health Plan policies; obtains physician signature and/or signs as provider representative; prepares service charge letters and invoices referring to fee schedule. Analyzes history of delinquent accounts; determines whether account is collectible; prepares write-off accounts; attaches pertinent information to assist outside attorney; submits to supervisor for review; summarizes monthly write-off report (e.g. breakdown of amounts, service locations, date of service, H.P./N.P. and over-all reason for assignment to collection agency). Minimum three (3) years of experience in medical insurance claims processing or related experience. Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, creativity/innovation, decision making, customer service, interpersonal relations, oral communication, problem solving, project management, teamwork. Primary Location: Hawaii,Wailuku,Maui Mem. Wili Pa Loop Building
This is a full-time field role for a Home Elevator Service Technician at Advantage Elevator Inc. The role is located in San Diego and Orange County, CA. The Service Technician will be responsible for maintenance & repair, troubleshooting, service, and providing excellent customer service.. Maintenance & Repair and Troubleshooting skills. Field Service and Customer Service skills. Experience in home elevator maintenance is mandatory. Ability to work well independently and in a team setting
The Customer Service Representative provides exceptional customer care and helps to exceed customer expectations daily.. This position performs daily sales order entry and payment processing, undertakes the store’s administration functions and provides clerical support to store accounting functions that all help to create an easy, enjoyable guest shopping experience that generates new and repeat business.. Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image.. Provide clerical support for store administration and accounting functions.. Display empathy, understanding and patience with employees and external customers
Continuously seek opportunities to improve the customer experience and streamline processes. Ability to work within the defined hours of operation with flexibility needed on weekends and holidays Monday - Friday: 7 a.m. to 10 p.m. Rotating Saturday Shift: 7 a.m. to 7 p.m.. Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work. Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone. All job offers are contingent upon completion of drug screen and background checks.
Demonstrated experience in working with other technical teams on solving large infrastructure architecture, scaling, performance and capacity planning issues. Varied enterprise application virtualization technologies, MS Office 365, AWS, Azure etc.. Working with, maintaining, and upgrading PC, Mac, and network hardware and software applications, other desktop technical equipment and accessories, and general office equipment (e.g., printers, phones, fax machines). Providing general Desktop Support to end users in such areas as hardware, application, printer, telecom, etc.. Knowledge of general scripting (VBScript, DOS. PowerShell)
SUMMARY In compliance with established policies and procedures, this customer service position will support both our English and Spanish speaking customer demographics by completing a wide variety of high quality customer service requests presented to our on-site Customer Contact Center team through phone, chat, secure message and email.. Tasks are similar to those performed in a branch office, with emphasis on First Contact Resolution, while managing risk for the bank and the customer, consistently delivering high-quality customer service.. Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.. JOB FUNCTIONS Completesrequests including but not limited to processing of check orders, stop payments, account maintenance, check and statement Debit card maintenance requests which includes but is not limited to; limit increases, card closures/reorders, travel notices, etc.. WORK ENVIRONMENT Work location will be within the UCB footprint POSITION TYPE This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.
Our operating unit provides construction services to telecommunications, and we are looking for a Technical Support Analyst to join our team.. We are looking for someone familiar with the cable TV / fiber optic construction process who works in the office, can read technical maps and call-in locating tickets.. Verify all incoming Xnet Fiber and coax splicing dailies (or documenting design changes). P2 Chatter and task management with comcast. Previous experience in the telecom, utility, construction, and/or engineering industry
Headquartered in Ridgefield Park, N. J., Samsung Electronics America, Inc. (SEA) is a recognized innovation leader in consumer electronics design and technology.. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA delivers a broad range of digital consumer electronics, mobile products and wearables, wireless infrastructure, IT, and home appliance products.. We seek a Senior Operations Manager to oversee and improve the eCommerce Customer Service Operations teams for consumers and business customers.. Working knowledge of Zendesk, Tableau, Genesis, sales portal, and or other contact management systems. Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.
The CSR may handle a high volume of inbound and/or outbound calls and should seek to create a positive experience for each caller.. Building lasting relationships with clients and other call center team members based on trust and reliability.. Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.. $15-$17 an hour dependent on experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law.
As a global leader in water and wastewater treatment solutions, Envirogen is committed to delivering exceptional customer service and support.. As a Field Service Technician, you will be responsible for providing on-site technical support and service to our customers.. Your main responsibilities will include troubleshooting and diagnosing system issues, conducting repairs and maintenance, and ensuring the optimal performance of water and wastewater treatment systems.. It would be great if you had hands-on experience in servicing and maintaining water and wastewater treatment systems.. Hands-on experience in servicing and maintaining water and wastewater treatment systems.
Call Center Customer Service Representative (Shepherdstown, WV). The Bowen Group has front-line virtual call center customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available.. You MUST live within 60 -minute drive of a designated Veterans Administration for technical support and training- Shepherdstown WV.. Ability to plug your computer into your cable service home High-Speed Internet router.. Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction.
The Centralized Call Center Associate I (CCCI) answers incoming phone calls in a centralized setting from patients, family members or physicians offices related to routine scheduling for the Primary Care Physician (PCP) needs or matters.. The CCA I is the first level of a 3-tiered job family typically assigned responsibility to support primary care clinics.. Minimum one (1) year office, clerical, call center customer service experience; in healthcare preferred. Employee-centric: Named Forbes “America’s Best Employers by State” in 2023. Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn
As a Technical Support Engineer - Azure Kubernetes Services you will own, troubleshoot and solve customer technical issues.. This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations.. Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.). Expertise in managing cluster environment (SUSE, RedHat, Veritas). Microsoft Azure architecture and its components (Fabric, Compute, Storage)
Training: Monday–Friday, 8 AM – 5 PM (May include Sat/Sun to shadow off-shift staff). The Transportation Service Representative is the primary liaison for managing carrier activities and ensuring customer transportation requirements are met.. This role involves constant monitoring of inbound/outbound activity, problem-solving with urgency, and delivering superior service under pressure.. Coordinates reschedules, appointment setting, and load tracking.. 1–3 years of experience in logistics coordination, supply chain, or dispatch roles
Communicate with customers via phone, email, and chat with professionalism and care. Use CRM tools to track interactions, organize tasks, and maintain accurate records. Experience in customer service, sales, or a client-facing role is helpful but not required. Ability to manage multiple interactions with clarity and professionalism. Reliable internet connection and a quiet workspace if working remotely
We are seeking Call Center Representatives to be our company's and caller's liaisons.. The successful candidate will be able to accept ownership for effectively solving complaints and inquiries, treat callers with compassion and empathy, and maintain customer satisfaction.. Manage large amounts of inbound calls promptly.. Have strong phone and verbal communication skills along with active listening. Customer focus and adaptability to different personality types.
Assists in maintaining a clean, well-stocked store for customers during their shopping experience.. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.. Accurately handles customer funds and processes transactions using the POS system.. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
This position is on-site, and we are looking for people who share our passion.. Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.. Tuition Assistance Program that covers professional continuing education.. On-site fitness center and beautifully maintained walking paths.. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Lighthouse Care Center of Augusta (LCCA). The Lighthouse Care Center of Augusta is an acute and residential treatment facility providing balanced, top-notch clinical care to children, adolescents and young adults.. The Clinical Program Coordinator also referred to as a Group Facilitator is responsible to lead and coordinate group sessions that aim to promote open discussion, problem-solving and decision-making among its participants.. Proven experience as a Group Facilitator or similar role. Master's Degree in counseling or behavioral health (counseling, social work, sociology or psychology) or relatable field