Customer Service & Support Jobs

Bilingual Customer Service Representative.. As a call center representative, you will be supporting our client’s customers as a first point of contact. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. Provide calm conflict resolution and problem solving for frustrated customers.. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. Provide on-site support to MedExpress Administrative offices during regular business hours: Client desk side support Audio/ Video Conference room support.. Troubleshoot advanced hardware issues with PCs and peripherals: Desktop/laptop PCs Hardware Components Printers Scanners Deployment of new PCs and laptops Software image deployment Installation of additional application software.. Advanced Helpdesk troubleshooting tasks including, but not limited to: User account management File server/share management Exchange mailbox administration Network-based printers and multi-function device.. Log all calls in the Service Desk ticketing systems

At Spectrum, we deliver Internet, Voice, and Video solutions to power today's evolving network demands.. Representing a Fortune 100 company with professionalism and courtesy. Experience : 6+ months of billing customer support experience; 1+ year heavy volume phone experience in a call center or customer service capacity. Abilities : Problem-solving, professionalism, multi-tasking, resilience. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach.

Position Description: Tax Compliance Call Center Agent (Remote). Answer high volume inbound calls in a fast-paced environment.. Spanish-speaking candidates preferred.. Industries: Finance/Banking, Insurance, Telecommunications (not technical support).. Background in banking, process improvement, or advanced customer service roles.

Insight Global is seeking a Customer Service Agent to help with a client in the ecommerce space.. This role is responsible for de-escalating all concerns that arise and providing top tier customer service at all times.. Monitor system performance and ensure proper documentation in tools like Zendesk, Shopify, and others.. At least 1 year of experience in customer support, ideally in e-commerce or technical support environments.. Comfort using platforms like Zendesk, Shopify, and communication tools (training provided).

We are seeking an Entry Level Customer Service Representative to join our Chicago team!. Specialize in customer retention and customer acquisition. Preferred experience in customer service, sales, call center, client relations and hospitality.. Top-notch sales training. Competitive comp plans: Weekly pay with w/ uncapped commission potential

Call Center Representative. Our team of tenured executive recruiters and recruiting professionals have first-hand experience in the fields we specialize in, so we can quickly gain insight and solve even complex staffing dilemmas.. Our clients are currently supporting an increase in customer service volume and are offering remote Call Center Representative opportunities to support their organizational needs.. A Call Center Representative serves as the first point of contact for customers seeking assistance or information over the phone.. This role requires effective communication skills, problem-solving abilities, and a customer-centric approach.

Advanced analytical and data visualization expertise, including Looker and other data visualization tools, dashboard creation, and trend monitoring. Proficient in CRM tools (e.g., Hubspot, Zendesk), support analytics, and data visualization for GTM and support teams. Leverage CRM tools (e.g., Hubspot, Zendesk) to integrate data flows, improve data quality, and deliver actionable insights. Proactively identify and eliminate data silos, ensuring accurate reporting and seamless data operations. Partner with the Technical Support Operations (TSO) team to define requirements and contribute to a scalable support operations roadmap.

Skills: Analytical Skills, Communication, Customer Service, Problem Solving, Documentation, Help Desk Support, Technical Support, Ticketing Systems, Troubleshooting, User Administration. The Support Analyst reports to Arine's Director of Operations.. Experience working with ticketing systems, particularly Freshdesk and JIRA. Excellent collaboration, attention to detail, problem-solving, business acumen, and investigative skills. A stable high-speed internet connection for telephonic and/or remote work

VMC Acquisitions is a client relations firm in the Fort Myers area that specializes in handling customer service and sales support for local accounts on behalf of our large clientele.. We act as the middleman between major corporations and average consumers, providing our clients with on-the-ground customer outreach while bringing our customers top-notch customer service and access to high-quality products at competitive prices.. This business model has proven successful at increasing customer service and satisfaction metrics, inflating revenue, and expanding our business and clients' market footprint.. Because of the success we've seen in recent months, we are now seeking to onboard new Customer Service and Sales Team Members to join our innovative customer service team and help us build on the momentum we've gained!. Help customers make product choices, place orders, and schedule installations to boost sales

This is a high-volume Customer Service center role, ideal for a self-starter who thrives in a fast-paced environment.. Provide top-notch customer service via phone, email, and e-commerce platforms.. Experience with eDesk Help Desk or ZenDesk for eCommerce. Previous experience in customer service, e-commerce, or a call center is a must.. If you’re a team player who thrives in a dynamic environment and loves providing outstanding customer support, we’d love to hear from you!

Need own equipment for remote work. Manage multiple cases at one time, providing details and updates until resolved.. Education: high school diploma required; Bachelor’s Degree preferred (MIS, Information Technology). Technical Support Specialist, Digital Radiography Analyst (Tier I) - End User Engineering (Help Desk) Chicago, IL $72,250.00-$85,000.00 1 week ago. Customer Service Representative - State Farm Agent Team Member We’re unlocking community knowledge in a new way.

Write, edit, and proofread site content and FAQ's for both customers and call center agents.. Work closely with company webmaster to maintain site standards regarding new development and improvements.. Familiar with Windows OS, Mac OS, Android, iOS, and computer components.. Experience in the car audio or industry is a plus. Experience with Helpdesk ticketing systems such as FreshDesk or Zendesk

The Technical Support Specialist is a highly technical, developer-focused role responsible for providing expert guidance and troubleshooting across the Skedulo Platform and product suite, ensuring smooth operations and optimal performance within our customers’ environments.. Strong proficiency with API integrations (REST/SOAP), web technologies (HTTP, JSON, XML), and databases (e.g., SOQL, MySQL). Working knowledge of JIRA, and Confluence, and Ticket Management Tools (e.g. Service Cloud, ZenDesk, ServiceNow, DevRev). A generous budget to spend on setting up your home office or WFH station. 100% employer paid access to Udemy (Learning & Development)

Call Center Representative I. Summary: As a Call Center Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts.. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.. Provide calm conflict resolution and problem resolution for frustrated customers. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Are you passionate about providing exceptional customer service while working from the comfort of your own home?. If so, we have the perfect opportunity for you at Collegiate Charter School!. Apply now to join our dynamic team of remote customer service representatives at Collegiate Charter School.

One of the biggest outdoor clothing and footwear companies based in the Pacific Northwest is looking to hire Call Center Supervisors for their Call Center team to support the upcoming holiday season.. Use templates and reporting systems to provide daily reports to leadership and leverage weekly/monthly stats from Workforce Management to coach team members and support incentives.. Perform minor troubleshooting of agent equipment/software, such as resetting passwords and reporting issues via ticketing systems.. Previous call center and/or ecommerce customer service experience is preferred but not required.. With a team of 80,000+ across North America, Europe, and Asia, we are a leader in Full-Stack Technology Services, Talent Services, and real-world applications.

Defines and monitors agent performance through appropriate metrics and overall effectiveness aligning to budget targets and plan. Analyzes and improves customer retention, order conversions, and lifetime value. Improves call center agent metrics through analytics and strategic planning with leadership. Effectively implements and improves training/escalation management program to improve agent performance/accuracy and customer satisfaction. Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)

The Contact Center Supervisor will be responsible for overseeing the daily operations of the contact center, ensuring customers are receiving the highest level of service and quality by assisting and supporting all agents to provide the best customer service.. Caregiver and Client Experience: Champion a customer-centric culture within the contact center, ensuring that all interactions reflect the company’s commitment to customer and client satisfaction.. Experience in working with CRM tools such as Zendesk.. Strong interpersonal and intercultural communication skills to effectively communicate internally and externally with all levels of the organization, including direct reports, customers, clients and vendors.. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable.