Customer Service & Support Jobs

Make High‑Judgment Technical and Product Decisions: Make critical decisions on technology investments, architectural choices, and product priorities, balancing long‑term technical vision with practical implementation. Foster a Culture of Excellence and Customer Obsession: Build a culture of tech

Excellent written and verbal communication skills- you can simplify technical topics for non-technical users. Technical Customer Support Specialist. Collaborate closely with Customer Success to ensure a consistent and proactive support experience.

We need a Support Engineer who owns the customer-facing technical interface end-to-end: triage, debug, fix or escalate, ship the doc that prevents the next one. Work directly with technical founders who treat support as a product surface, not a cost center. Distinguish between one-off customer confi

Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages. You will partner with teams of Software Development Engineers and Technical Program Managers to execute and iterate to meet t

The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-t

This role requires rapid learning in new domain areas, deep understanding of integration between systems, and technical skillsets in analyzing data to make product decisions. Define product requirements that translate complex customer needs into scalable solutions. Want to build technology and tools

The Data Intelligence team is a new function within Amazon Customer Service, a global, cross-functional organization of applied scientists, data scientists, economists, software engineers, data engineers, and technical product managers dedicated to advancing AI capabilities and creating meaningful i

We are seeking a Senior Manager, Product Management - Technical to lead our digital channels for Customer Service team in defining strategies for discovery, engagement, and resolution paths that enable world-class automated CS experiences. The Customer Facing Solutions (CFS) tech organization powers

This role requires rapid learning in new domain areas, deep understanding of integration between systems, and technical skillsets in analyzing data to make product decisions. Want to build technology and tools used by Amazon's Customer Service (CS) team worldwide? We are looking for a Product Manage

We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - includ

Network Solutions is seeking a Principal Product Manager - Technical to lead product strategy for the Associate Journey. Drive data-driven product decisions through analysis of associate behavior, experimentation, and customer feedback. Influence technical architecture choices to ensure product feas

Amazon's Customer Experience and Business Trends (CXBT) is seeking a Product Manager - Technical to directly influence the direction of AWS product through the customer experience lens. Independently build proof of concept experiments that best describe the quality (performance and ease of use) of t

We are messaging experts who help customers have their biggest day everBlack Friday sends, product launch announcements, the notifications that matter most. Generalize requirements across diverse customer personas and determine minimum viable product scopediscerning essential features from those tha

Define success metrics that distinguish output (adoption) from outcome (customer satisfaction, business impact), and design experimentation strategies to inform major investments. Shape product architecture for agentic AI, identifying which AI capabilities become competitive necessities and evaluati