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We are seeking a Director Product Management—Technical, Data & Context Intelligence to redefine what is possible for customers and build breakthrough solutions that deliver measurable business and customer impact. Reinvent the Customer Experience Through AI: Own end‑to‑end delivery of AI produ
Design and deliver resolutions embedded in an AI-led UI surfacing relevant customer context and recommending resolution paths in real time so that associates spend their time on attending to the customer, not managing the tool. This leader will contribute to the overall platform vision, build the te
We are seeking a Senior Manager, Product Management - Technical to lead our digital channels for Customer Service team in defining strategies for discovery, engagement, and resolution paths that enable world-class automated CS experiences. Amazon Customer Service's mission is to make customer servic
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.