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Drive the design and development of our existing scalable real-time communication systems using Node. Own the architecture and design of scalable, real-time communication systems using Python, Node. Be part of a mission-driven team transforming intelligent communication systems.
We need a Support Engineer who owns the customer-facing technical interface end-to-end: triage, debug, fix or escalate, ship the doc that prevents the next one. SRE, or similar customer-facing technical role. Strong written communication: your bug reports and customer replies are clear, specific, an
Technical Escalation & Resolution: Investigate complex technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution. Demonstrated experience driving innovative change at the team level, preferably applying AI, Large Language Mod