Customer Service & Support Jobs

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. In your first year, you will help define a clear roadmap for post-sales systems, imp

Our Associate Experience team owns the product strategy, tooling, and AI systems that define how Customer Service agents work: what information they can access, what actions they can take, and how effectively they resolve customer issues on first contact. This leader will contribute to the overall p

We are seeking a Senior Manager, Product Management - Technical to lead our digital channels for Customer Service team in defining strategies for discovery, engagement, and resolution paths that enable world-class automated CS experiences. Senior Manager, Product Management - Technical. Define and t

In our operating model, product managers own their products cradle to grave. Your customers are the operators, technicians, and engineers who use your product daily in fulfillment buildings, and the leadership team making investment decisions about the portfolio. Define and own the product strategy,

Execution of Product Planning and Development Including customer goals and business requirements for product release, ensuring implementation is aligned with product goals and requirements, and ownership of product positioning. Lead Product Definition Own and drive the customer working backwards s

Own the complete product lifecycle for a satellite customer terminal from concept development through customer adoptionensuring alignment with customer needs and business objectives. On top of that, we're program- and product-managers, who are motivated to bring our individual expertise to bear on t