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We need a Support Engineer who owns the customer-facing technical interface end-to-end: triage, debug, fix or escalate, ship the doc that prevents the next one. Customer expansion and renewal conversations cite support quality as a reason to stay. Work directly with technical founders who treat supp
Technical Customer Support Specialist. Collaborate closely with Customer Success to ensure a consistent and proactive support experience. Strong ability for technical troubleshooting and root cause analysis, being able to diagnose 'why' something isn't working.
Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. This is a high-impact opportunity to improve how GitLab teams work together across t