Customer Service & Support Jobs

You will work closely with early adopters, customers, sales, consulting, and engineering to construct a product definition, a solution map, and roadmap, and define detailed product specifications. Experience in digital product design tools such as Figma. Work with Engineering, QA, and Product Manage

As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Lead select strategic projects to improve the support

We need a Support Engineer who owns the customer-facing technical interface end-to-end: triage, debug, fix or escalate, ship the doc that prevents the next one. Work directly with technical founders who treat support as a product surface, not a cost center. This role exists to ensure customers feel

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-t

Technical Customer Support Specialist. Experience supporting an AI or voice-based product. Collaborate closely with Customer Success to ensure a consistent and proactive support experience.

Prioritize and manage the product backlog based on customer value, technical feasibility, and strategic impact. This role requires strong hands-on technical experience, deep infrastructure and security empathy, and the ability to translate complex access control, identity, and session management req