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We need a Support Engineer who owns the customer-facing technical interface end-to-end: triage, debug, fix or escalate, ship the doc that prevents the next one. Work directly with technical founders who treat support as a product surface, not a cost center. Distinguish between one-off customer confi
Technical Leadership & Team Management. Be part of a mission-driven team transforming intelligent communication systems. Define the product vision and roadmap for the real-time communication platform.
Prioritize and manage the product backlog based on customer value, technical feasibility, and strategic impact. Keeper Security is seeking a Senior Technical Product Manager to lead and evolve KeeperPAM, our next-generation Privileged Access Management platform designed for today’s hybrid enterpri
Excellent written and verbal communication skills- you can simplify technical topics for non-technical users. Technical Customer Support Specialist. Collaborate closely with Customer Success to ensure a consistent and proactive support experience.
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. This is a high-impact opportunity to improve how GitLab teams work together across t
You will work closely with early adopters, customers, sales, consulting, and engineering to construct a product definition, a solution map, and roadmap, and define detailed product specifications. Experience in researching and understanding customer and market requirements to develop short and long-