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Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone). Technical Customer Support Specialist. Excellent written and verbal communication skills- you can simplify technical topics for non-technical users.
We are a consulting firm that specializes in product testing and product development work. Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback,
We need a Support Engineer who owns the customer-facing technical interface end-to-end: triage, debug, fix or escalate, ship the doc that prevents the next one. Work directly with technical founders who treat support as a product surface, not a cost center. SRE, or similar customer-facing technical
We are a consulting firm that specializes in product testing and product development work. There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to prov
As a Live Chat Support Agent, you will be responsible for providing real-time support to our clients and their customers through our live chat platform. We are seeking a highly motivated and customer-oriented Live Chat Support Agent to join our team. If you are a customer-focused individual with exc
Engineer Customer and Production Support – Goodyear, AZ Responsibilities include: Maintain engineering standards and drawings through Engineering Change Orders (ECOs). Provide support as required for customers, both internal and external. Complete line extensions to expand product offering.