Customer Service & Support Jobs

Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc. We d

Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. In this role, you will take ownership of the systems that power Customer Success, Su

You will work closely with early adopters, customers, sales, consulting, and engineering to construct a product definition, a solution map, and roadmap, and define detailed product specifications. Keep up with the latest Grants Management software and Life Sciences industry trends, and distill them

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. Read and strictly follow the In-Home Usage Test Daily S

The Senior Director of IT Product Management (Retail Products) serves as a key leader responsible for owning and developing strategic plans for IT products throughout the organization in partnership with SVP or VP, IT Product Management. Ensure team adherence to project management and Scrum processe

The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinates the movement of freight via all modes of transportation. Must have thorough knowledge of Outlook, Word, Excel,