Customer Service & Support Jobs

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. We are a consulting firm that specializes in product te

This role requires strong hands-on technical experience, deep infrastructure and security empathy, and the ability to translate complex access control, identity, and session management requirements into powerful product capabilities. Prioritize and manage the product backlog based on customer value,

Maintains high level of sales and service skills so as to meet department standards on Quality Assurance Monitor, Customer Survey/Feedback, Conversion, Cross Sell and other standards as determined by management. Must have a pleasant speaking voice and demonstrate strong service skills, enthusiasm, a

Excellent written and verbal communication skills- you can simplify technical topics for non-technical users. Technical Customer Support Specialist. Collaborate closely with Customer Success to ensure a consistent and proactive support experience.

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. We are a consulting firm that specializes in product te

You will work closely with early adopters, customers, sales, consulting, and engineering to construct a product definition, a solution map, and roadmap, and define detailed product specifications. Keep up with the latest Grants Management software and Life Sciences industry trends, and distill them

Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. This is a high-impact opportunity to improve how GitLab teams work together across t

Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs,