Customer Service & Support Jobs

Additional roles include assisting with software testing and the setup of new accounts, conducting online support and training, gathering feedback for our product team, and providing technical support to both clients as well as other members of the customer support team. As a Support Specialist, you

Work directly with technical founders who treat support as a product surface, not a cost center. We need a Support Engineer who owns the customer-facing technical interface end-to-end: triage, debug, fix or escalate, ship the doc that prevents the next one. Customer expansion and renewal conversatio

You will work closely with early adopters, customers, sales, consulting, and engineering to construct a product definition, a solution map, and roadmap, and define detailed product specifications. Exceptional verbal and written communication skills. Experience in researching and understanding custom

Define the product vision and roadmap for the real-time communication platform. Drive the design and development of our existing scalable real-time communication systems using Node. Own the architecture and design of scalable, real-time communication systems using Python, Node.

Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes. In this role, you will take ownership of the systems that power Customer Success, Su

Develop supporting technical documentation, including design specifications, test procedures, commissioning procedures, training materials, and technical presentations. Develop recommendations for further testing or application development as part of the product development cycle; manage product bac