Customer Service & Support Jobs

Bilingual Customer Service Representative.. As a call center representative, you will be supporting our client’s customers as a first point of contact. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. Provide calm conflict resolution and problem solving for frustrated customers.. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Position Description: Tax Compliance Call Center Agent (Remote). Answer high volume inbound calls in a fast-paced environment.. Spanish-speaking candidates preferred.. Industries: Finance/Banking, Insurance, Telecommunications (not technical support).. Background in banking, process improvement, or advanced customer service roles.

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products.. Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service. Representing a Fortune 100 company and being the voice of Spectrum. Troubleshooting and resolving technical issues related to cable and video services. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach.

Job Title: Call Center Representative - Now Hiring for the August Class!. Are you passionate about providing top-notch customer service and looking for a career in Non-Clinical Healthcare?. Efficiently use Cisco Systems/EPIC programs and other resources provided by Call Center management.. Compens ation: $23-$25 per hour. Benefits : Health, dental, vision insurance; PTO; personal, sick, and holiday leave, and more!

Insight Global is seeking a Customer Service Agent to help with a client in the ecommerce space.. This role is responsible for de-escalating all concerns that arise and providing top tier customer service at all times.. -Monitor system performance and ensure proper documentation in tools like Zendesk, Shopify, and others.. -At least 1 year of experience in customer support, ideally in e-commerce or technical support environments.. -Comfort using platforms like Zendesk, Shopify, and communication tools (training provided).

Vecna seeks passionate, service and solution-oriented people to help build out our technical support team.. Monitor application and server-side performance metrics.. Prior experience in a customer service and 1+ years of technical support in a software related field.. Curiosity and a desire to learn several of the following skills: Linux, Tomcat, PostgreSQL, Java, networking, and/or scripting; experience a plus.. Some weekend and after-hours work may be required.

Every year, Ekman handles millions of tons of plastic, paper, pulp, recovered materials, and bioenergy products for partners in over one hundred countries.. We offer comprehensive services for the paper and pulp industries, including logistics, trade finance, and market research.. Ekman has around 300 employees across 40 locations worldwide, coordinated from hubs in Gothenburg, Zurich, Wall, Miami, and Hong Kong.. This is a hybrid on-site role for a Customer Service Logistics Specialist, located in Virginia Beach, VA. The specialist will manage daily logistics operations, ensuring smooth coordination of transportation and warehouse activities.. Experience in logistics or supply chain management is a plus

The ideal candidate will be a proactive communicator who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.. Manage warranty claims and provide product education. Familiarity with HVAC systems and CRM tools is a plus. Environment: Office, factory, and warehouse settings; exposure to noise, chemicals, and machinery. Safety: Personal protective equipment (PPE) required; strict adherence to safety protocols

Core Group Resources is looking for an IT Technician to join our team short term!. The IT Technician will be responsible for providing technical support to our users and ensuring functionality of companywide technology.. This will be a short term, contract position.. Experience with MS Office, Intune, SharePoint, and external vendor ticketing systems. Experience with entry level networking and cyber security

Skills: Analytical Skills, Communication, Customer Service, Problem Solving, Documentation, Help Desk Support, Technical Support, Ticketing Systems, Troubleshooting, User Administration. The Support Analyst reports to Arine's Director of Operations.. Experience working with ticketing systems, particularly Freshdesk and JIRA. Excellent collaboration, attention to detail, problem-solving, business acumen, and investigative skills. A stable high-speed internet connection for telephonic and/or remote work

Piper Companies is looking for a Service Desk Lead to provide support to a federal client in support of their mission critical systems.. This is a full-time position and onsite in Annapolis Junction, MD. Essential Duties of the Service Desk Lead: Responsible for leading the Operations Support Center, and your staff, in delivering high-quality technical support to end users.. Must be able to obtain and maintain an active Secret or Top Secret clearance.. Experience with ticketing systems such as ServiceNow or Remedy.. Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays

Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff.. This position is full time, Saturday - Sunday.. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older Experience with Microsoft Excel (view, sort, filter) Oral and written communication skills 1 years of experience in a customer service environment Experience with computers and Windows based programs Ability in listening, critical thinking, decision making, telephone, customer service and problem-solving skills Ability to work full time, Saturday - Sunday.. Preferred Qualifications: 6 months experience in a customer service/call center or healthcare environment Training in a medical office or customer service-related field CPT and ICD-10 coding Medical Terminology Advanced knowledge of insurance products Soft Skills: Ability to prioritize call types.. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.

A long-term medical device client of mine is looking to expand their team with an International Customer Service Manager position based full-time out of Watertown, Massachusetts.. Collaborate with cross-functional teams—including sales, logistics, and technical support—to resolve complex customer issues.. Minimum 5 years’ experience in international customer service management, preferably in the medical device or healthcare sector.. Customer-Centric Mindset and Empathy: Prioritizing customer needs, demonstrating empathy, and fostering strong, long-term relationships across different cultures and markets. Cultural Sensitivity and Multilingual Abilities: Appreciated in international roles to effectively communicate and build trust with global customers and teams

Call Center Performance Analyst. We are seeking a Call Center Operations Performance Analyst to join our growing Customer Experience team.. As a Call Center Operations Performance Analyst, you will serve as a strategic partner to leadership, using insights to drive operational efficiency, enhance agent performance, and improve customer satisfaction.. Technology & Tools : Leverage tools such as Tableau, Power BI, Salesforce, or other platforms (Dialpad) to build dashboards and support real-time performance tracking.. Hands-on experience with data visualization and reporting tools (e.g., Tableau, Power BI, Salesforce, Google Sheets)

At New Bay Remodeling, we're transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers.. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems and we're growing fast.. We're seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you're a proactive leader with a passion for customer experience and team success, we want to hear from you.. Maintain top-tier customer service standards. Take the next step in your career and be part of a company that's redefining the industry.

Start your career here at MCI. If you are a highly motivated individual and possess excellent communication skills, we need your help in managing call center customer service agents.. Directs workforce management activities and sets performance goals and objectives accordingly. Determining work procedures, preparing work schedules, and expediting workflow. Minimum of 3-years of total call center experience or 1-year of call center management experience. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.

Duration: 6+ Months contract with high Possibility to hire or extension.. Job Description: Provide technical support and assist in infrastructure services, contributing to projects and troubleshooting under supervision.. Job Responsibilities: Provide technical support in infrastructure services, responding to issues and assisting in tasks.. Participate in the monitoring and basic troubleshooting of infrastructure systems.. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Job Summary As part of the Smart Infrastructure team within Building Technologies, the Technical Support Specialist provides frontline technical assistance for Client HVAC controls, proprietary software, and hardware products.. This role involves troubleshooting, managing customer inquiries, escalating complex issues, and delivering excellent client support to ensure customer satisfaction.. Field all incoming technical support requests via web and phone and provide timely, accurate responses.. ^Troubleshoot Client HVAC control systems and related products, including proprietary software and hardware.. ^Triage and resolve support tickets or escalate complex issues to Field Support Engineers as needed.

Defines and monitors agent performance through appropriate metrics and overall effectiveness aligning to budget targets and plan.. Analyzes and improves customer retention, order conversions, and lifetime value.. Improves call center agent metrics through analytics and strategic planning with leadership.. Effectively implements and improves training/escalation management program to improve agent performance/accuracy and customer satisfaction.. Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)